You are viewing documentation for RT 4.4.2, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
Prepare
Checks if the ticket has service level defined.
Commit
Set the Due date accordingly to SLA.
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