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RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
developer.requesttracker.com
RT developer reference
REST API, the complete Perl object model, extensions, and scrip automation — everything you need to build on and integrate with RT.
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POST /REST/2.0/ticket
curl -X POST https://rt.example.com/REST/2.0/ticket \ -H "Authorization: token $RT_TOKEN" \ -d '{ "Queue": "Support", "Subject": "Printer offline" }'
Scrip Actions 24
RT::ActionRT::Action::AutoOpenRT::Action::AutoOpenInactiveRT::Action::AutoreplyRT::Action::CreateTicketsRT::Action::EscalatePriorityRT::Action::ExtractSubjectTagRT::Action::LinearEscalateRT::Action::NotifyRT::Action::NotifyAsCommentRT::Action::NotifyGroupRT::Action::NotifyGroupAsCommentRT::Action::NotifyOwnerOrAdminCcRT::Action::OpenOnStartedRT::Action::RecordCommentRT::Action::RecordCorrespondenceRT::Action::SLART::Action::SLA_SetDueRT::Action::SLA_SetStartsRT::Action::SendEmailRT::Action::SendForwardRT::Action::SetStatusRT::Action::UpdateParentTimeWorkedRT::Action::UserDefined
Scrip Conditions 16
RT::ConditionRT::Condition::AnyTransactionRT::Condition::BeforeDueRT::Condition::CloseTicketRT::Condition::OverdueRT::Condition::OwnerChangeRT::Condition::PriorityChangeRT::Condition::PriorityExceedsRT::Condition::QueueChangeRT::Condition::ReopenTicketRT::Condition::SLART::Condition::SLA_RequireDueSetRT::Condition::SLA_RequireStartsSetRT::Condition::StatusChangeRT::Condition::TimeWorkedChangeRT::Condition::UserDefined
Web, email & CLI internals 17
RT::Interface::CLIRT::Interface::EmailRT::Interface::Email::Action::DefaultsRT::Interface::Email::Action::ResolveRT::Interface::Email::Action::TakeRT::Interface::Email::Auth::MailFromRT::Interface::Email::Authz::DefaultRT::Interface::Email::Authz::RequireEncryptedRT::Interface::Email::CryptRT::Interface::Email::RoleRT::Interface::RESTRT::Interface::WebRT::Interface::Web::HandlerRT::Interface::Web::MenuRT::Interface::Web::QueryBuilder::TreeRT::Interface::Web::RequestRT::Interface::Web::Session
CLI Tools 26
rtrt-crontoolrt-mailgatert-attributes-viewerrt-clean-sessionsrt-dump-metadatart-email-dashboardsrt-email-digestrt-email-group-adminrt-externalize-attachmentsrt-fulltext-indexerrt-importerrt-ldapimportrt-preferences-viewerrt-search-attributesrt-serializerrt-serverrt-server.fcgirt-session-viewerrt-setup-databasert-setup-fulltext-indexrt-shredderrt-test-dependenciesrt-validate-aliasesrt-validatorstandalone_httpd
Modules — Core 141
RTRT::ACERT::ACLRT::ArticleRT::ArticlesRT::AssetRT::AssetsRT::AttachmentRT::AttachmentsRT::AttributeRT::AttributesRT::Authen::ExternalAuthRT::Authen::ExternalAuth::DBIRT::Authen::ExternalAuth::DBI::CookieRT::Authen::ExternalAuth::LDAPRT::BaseRT::CachedGroupMemberRT::CachedGroupMembersRT::CatalogRT::CatalogsRT::ClassRT::ClassesRT::ConfigRT::CryptRT::Crypt::GnuPGRT::Crypt::RoleRT::Crypt::SMIMERT::CurrentUserRT::CustomFieldRT::CustomFieldValueRT::CustomFieldValuesRT::CustomFieldValues::CanonicalizerRT::CustomFieldValues::Canonicalizer::LowercaseRT::CustomFieldValues::Canonicalizer::UppercaseRT::CustomFieldValues::ExternalRT::CustomFieldValues::GroupsRT::CustomFieldsRT::CustomRoleRT::CustomRolesRT::DashboardRT::DashboardsRT::DateRT::EmailParserRT::ExternalStorageRT::ExternalStorage::AmazonS3RT::ExternalStorage::DiskRT::ExternalStorage::DropboxRT::Graph::TicketsRT::GroupRT::GroupMemberRT::GroupMembersRT::GroupsRT::HandleRT::I18NRT::InstallerRT::LDAPImportRT::LifecycleRT::Lifecycle::AssetRT::Lifecycle::TicketRT::LinkRT::LinksRT::ObjectClassRT::ObjectClassesRT::ObjectCustomFieldRT::ObjectCustomFieldValueRT::ObjectCustomFieldValuesRT::ObjectCustomRoleRT::ObjectCustomRolesRT::ObjectScripRT::ObjectScripsRT::ObjectTopicRT::ObjectTopicsRT::PluginRT::PrincipalRT::PrincipalsRT::QueueRT::QueuesRT::RecordRT::Record::AddAndSortRT::Record::RoleRT::Record::Role::LifecycleRT::Record::Role::LinksRT::Record::Role::RightsRT::Record::Role::RolesRT::Record::Role::StatusRT::RemindersRT::Report::TicketsRT::SLART::SavedSearchRT::SavedSearchesRT::ScripRT::ScripActionRT::ScripActionsRT::ScripConditionRT::ScripConditionsRT::ScripsRT::SearchRT::Search::ActiveTicketsInQueueRT::Search::FromSQLRT::Search::SimpleRT::SearchBuilderRT::SearchBuilder::AddAndSortRT::SearchBuilder::RoleRT::SearchBuilder::Role::RolesRT::ShredderRT::Shredder::ConstantsRT::Shredder::DependenciesRT::Shredder::PluginRT::Shredder::Plugin::AttachmentsRT::Shredder::Plugin::BaseRT::Shredder::Plugin::Base::DumpRT::Shredder::Plugin::Base::SearchRT::Shredder::Plugin::ObjectsRT::Shredder::Plugin::TicketsRT::Shredder::Plugin::UsersRT::SquishRT::Squish::CSSRT::Squish::JSRT::StyleGuideRT::SystemRT::TemplateRT::TemplatesRT::TestRT::Test::EmailRT::Test::ShredderRT::TicketRT::TicketsRT::TopicRT::TopicsRT::TransactionRT::TransactionsRT::URIRT::URI::aRT::URI::assetRT::URI::baseRT::URI::fsck_com_articleRT::URI::fsck_com_rtRT::URI::tRT::UserRT::UsersRT::Util