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You are viewing documentation for RT 5.0.6, an older supported release. The current release is 6.0.4 (view the current version of this page).

NAME

  RT::Action::OpenOnStarted

DESCRIPTION

OpenOnStarted is a ScripAction which sets a ticket status to open when the ticket is given a Started value. Before this commit, this functionality used to happen in RT::Ticket::SetStarted which made the functionality the policy for setting started. Moving the functionality to a scrip allows for it to be disabled if it is not desired.

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